Frequently Asked Questions (FAQ)
Got Questions? We've Got Answers.
Our FAQ page covers everything you need to know—from shipping times and return policies to product authenticity and order tracking. Whether you're wondering about pack legitimacy, how we handle VAT, or what to do if there's an issue with your order, you'll likely find the answer here.
If your question isn't listed, feel free to reach out through our contact page—we're always happy to help!
Orders & Shipping
How much does shipping cost?
How much does shipping cost?
Standard shipping via Royal Mail Tracked 48 is £3.80, or free on orders over £75. Express shipping (Royal Mail Tracked 24) is £4.50, or just £1.50 on orders over £50.
When will my order be dispatched?
When will my order be dispatched?
Orders are dispatched within 3 business days. Pre-orders ship no sooner than one day before the official release date.
Do you offer international shipping?
Do you offer international shipping?
Not at this time, but we're looking to expand that in the near future.
What if my order is delayed or lost?
What if my order is delayed or lost?
If Royal Mail delays your delivery, we’ll refund your shipping cost. Lost items (per Royal Mail's standards) will be refunded or replaced depending on stock availability.
Returns & Refunds
Can I return an item?
Can I return an item?
Yes. We accept returns within 14 days of delivery if the item is unopened and in its original packaging.
How do I start a return?
How do I start a return?
Contact us at contact@monstercardcorner.co.uk. If approved, we’ll send you a return label and instructions.
What items can’t be returned?
What items can’t be returned?
Opened/tampered items and custom orders are non-returnable.
When will I receive my refund?
When will I receive my refund?
Once your return is received and approved, refunds are processed within 10 business days. Your bank may take longer to post it.
Cancellations & Changes
Can I cancel or change my order?
Can I cancel or change my order?
Yes - if it hasn’t been dispatched. Contact us as soon as possible at contact@monstercardcorner.co.uk.
Contact & Business Info
How can I contact Monster Card Corner?
How can I contact Monster Card Corner?
The best way is by email at contact@monstercardcorner.co.uk. We usually reply within 48 hours.
Are you VAT registered?
Are you VAT registered?
Yes, our VAT number is GB490313995.
What’s your business address?
What’s your business address?
63 Dunton Street, Leicester LE3 5EL, United Kingdom.